So after waiting patiently for the money they owe me, I decided one more chase up through their helpdesk would be a prudent move. Well certainly glad I did. All credit to the girl who took the call. I have to admit the waiting time today was virtually nill – straight through so well done there Slingshot! Somethings are improving, shame about your exit process for cancelled accounts which are still in credit?!

So following my phone call today, it seems that the only way for Slingshot to apply a credit is to create an update to a billing “cycle” – so if your cycle was the 27th of a month, then you can’t be refunded until after this date? This seems to be a very primitive system indeed that is if the finance team are being completley truthful here. I’ll be asking for a detailed response later from the manager of Slingshot. I requested to speak to someone in the finance team, but guess what? They’ve all gone home early today!!!! Add onto that my request to speak to a supervisor – they’re ALL in a meeting.

So in order to compensate me for the constant back peddling and changing goal-posts regarding my refund they magnanamously added $25 onto what is owed, provided I am happy to wait until the billing cycle.

What a crock….

I know I won’t get anywhere by going up the chain, but I will be writing a very frank letter to the Manager of Slingshot about this. Maybe he can offer me some insight into the primitive financial model they run, which works as long as you remain a customer and as long as you are NOT in credit.

More worryingly for me in fact is that on closer inspection of the terms and conditions it seems to read that Slingshot are not required to pay any refund on termination of the contract (does not specify whether the termination is initiaited by them or me as the user) this may well be one for Fair-Go?